November 1, 2019 12:00 - 12:30
GLAD (WP1 T5)
This webinar focuses on the reason to implement ITIL 4 within your organisation. ITIL is a well-known best practice and is broadly used within all kinds of organisations. The introduction of this new version introduces some advantages over its previous versions; it focuses more on time-to-market, adaptability, flexibility, customer value and automation.
- ITIL 4
- Creating value
- Service Value System
Expert: Richard de Boer, Pink Elephant
Richard de Boer is Trainer and Senior Consultant at Pink Elephant. He is responsible for 3 domains in the product portfolio of Pink Elephant Netherlands; IT Service Management, Project Management and Organisational Change. Richard has helped several organisations to implement best practices like Agile, Lean and ITSM processes.
Register for this event: https://eventr.geant.org/events/3171
More on ITIL 4 and what it could mean to you is available here.