Webinar: Why ITIL 4?

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November 1, 2019 12:00 - 12:30

Organized By

GLAD (WP1 T5)

This webinar focuses on the reason to implement ITIL 4 within your organisation. ITIL is a well-known best practice and is broadly used within all kinds of organisations. The introduction of this new version introduces some advantages over its previous versions; it focuses more on time-to-market, adaptability, flexibility, customer value and automation. 

Agenda

  • ITIL 4
  • Creating value
  • Service Value System

Expert: Richard de Boer, Pink Elephant
Richard de Boer is Trainer and Senior Consultant at Pink Elephant. He is responsible for 3 domains in the product portfolio of Pink Elephant Netherlands; IT Service Management, Project Management and Organisational Change. Richard has helped several organisations to implement best practices like Agile, Lean and ITSM processes.

Register for this event: https://eventr.geant.org/events/3171

More on ITIL 4 and what it could mean to you is available here.