November 4, 2019 12:00
GLAD (WP1 T5)
In this webinar people will get an understanding of the transition from ITIL to ITIL 4 and associated qualification and learning paths.
- History of ITIL
- ITIL as a Framework
- ITIL v3 to ITIL 4
Expert: Richard de Boer, Pink Elephant
Richard de Boer is Trainer and Senior Consultant at Pink Elephant. He is responsible for 3 domains in the product portfolio of Pink Elephant Netherlands; IT Service Management, Project Management and Organizational Change. Richard has helped several organisations to implement best practices like Agile, Lean and ITSM processes.
Register for this event: https://eventr.geant.org/events/3221
More on ITIL 4 and what it could mean to you is available here.