ITIL® 4 Strategist – Direct, Plan & Improve

This qualification will provide IT practitioners with an understanding of working practices like Agile and Lean, and technical practices and technologies such as cloud, automation, and automatic testing.

The DPI course focuses on these key ITIL 5 practices:

Continual improvement
– Measurement and reporting
– Portfolio management
– Organisational change management
– Risk management

Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.

Target Group The training is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

• IT leaders and managers of all levels of the organisation

Certification ITIL® Strategist – Direct Plan and Improve

Prior knowledge For this course you are required to have successfully attained your ITIL 4 Foundation certificate.

Trainer

Richard de Boer

Richard is Senior Consultant at Pink Elephant. He is responsible for 3 domains in the product portfolio of Pink Elephant Netherlands; IT Service Management, Project Management and Organizational Change.

In his role, Richard has helped several organizations to implement best practices like Agile, Lean and ITSM processes.