May 19, 2021 to May 21, 2021
Classroom, virtual 3-days
The ITIL® Specialist – High Velocity IT (HIT) course is one of five courses required to achieve ITIL 4’s Managing Professional (MP) designation.
As organisations use information and related technologies to do business differently, the ability to rapidly launch new products and services to keep up with the competition becomes critical. To compete in this high–velocity environment, organisations must greatly intensify their agility, speed, cost-effectiveness, and responsiveness.
This three-day course encompasses the ways in which organisations and digital operating models function in high–velocity environments, with a focus on the quick delivery of products and services to gain maximum business value.
Depending on the situation with COVID-19 towards the time of the course we plan for a virtual class or hybrid class ( both virtual and onsite) if the circumstances will allow this.
This qualification will provide IT practitioners with an understanding of working practices like Agile and Lean, and technical practices and technologies such as cloud, automation, and automatic testing.
The course focuses on these key ITIL 4 practices:
- Architecture managementBusiness analysis
- Deployment management
- Service validation and testing
- Software development and management
- Availability management
- Capacity and performance management
- Infrastructure and platform management monitoring and event management
- Problem management
- Service continuity management
- Relationship management
- Service design
- Service desk
- Information security management
- Risk management
Target Group The training ITIL® Classroom is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:
- Customer/User Experience (CX)
- Account Managers
Certification ITIL 4 Specialist – High Velocity IT
Prior knowledge For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
Richard de Boer
Richard is Senior Consultant at Pink Elephant. He is responsible for 3 domains in the product portfolio of Pink Elephant Netherlands; IT Service Management, Project Management and Organizational Change.
In his role, Richard has helped several organizations to implement best practices like Agile, Lean and ITSM processes.
Who should attend?
This training is primarily open to GÉANT Project members.
Not a Project participant? Leave your interest and inquiry with firstname.lastname@example.org
To register click below. Please note that spaces are limited!