March 10, 2021 to March 12, 2021
Classroom, virtual 3-days
The ITIL® Specialist: Drive Stakeholder Value (DSV) course is one of five courses required to achieve ITIL 4’s Managing Professional (MP) designation. This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners.
Depending on the situation with COVID-19 towards the time of the course we plan for a virtual class or hybrid class ( both virtual and onsite) if the circumstances will allow this.
The core concept behind DSV is to provide an understanding of how to convert demand into value through IT-enabled services. The course covers key topics like service level-agreement design, multi-supplier management, relationship management, customer and user experience design, customer journey mapping, and more. Individuals can expect to walk away with the tools required to drive user engagement and boost internal and external stakeholder satisfaction.
The DSV course focuses on these key ITIL 4 practices:
– Portfolio management
– Service request management
– Supplier management
– Business analysis
– Service level management
– Service catalog management
– Service Desk
– Business relationship management
Target Group The training is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:
- Systems Engineer Service Delivery Manager
- DevOps Manager/Specialist
- Solution Architect
- Infrastructure Engineer
- IT Service Management Professional Release and Deployment Manager
Certification ITIL® Strategist – Drive Stakeholder Value
Prior knowledge For this course you are required to have successfully attained your ITIL 4 Foundation certificate.
Richard de Boer
Richard is Senior Consultant at Pink Elephant. He is responsible for 3 domains in the product portfolio of Pink Elephant Netherlands; IT Service Management, Project Management and Organizational Change.
In his role, Richard has helped several organizations to implement best practices like Agile, Lean and ITSM processes.
Who should attend?
This training is primarily open to GÉANT Project members.
Not a Project participant? Leave your interest and inquiry with firstname.lastname@example.org
To register click below. Please note that spaces are limited!