ITIL® 4 Specialist – Create, Deliver and Support

The agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful creation, delivery, and support across ITIL’s new service value system (SVS) business model:

• Service design price and orchestration
• Software development and management
• Deployment management
• Release management
• Service validation and testing
• Change enablement
• Ensuring stakeholder satisfaction

Target Group: The training ITIL® Classroom is designed to provide insight into the basic processes of Service Management, understanding, and is therefore especially suitable for:

• Service DeskProblem management
• Knowledge management
• Service level management
• Monitoring and event management
• Incident management – detection and resolution

Certification: ITIL 4 Specialist – Create Deliver & Support

Prior knowledge: For this course you are required to have successfully attained your ITIL 4 Foundation certificate.