ITIL® 4 Leader – Digital & IT Strategy


Classroom, virtual 3-days

Pink Elephant


Course Summary

The three-day ITIL® 4 Leader: Digital & IT Strategy certification course focuses on the challenges associated with developing a digital strategy as well as highlighting how to align a digital business strategy with an IT strategy for business success.

Depending on the situation with COVID-19 towards the time of the course we plan for a virtual class or hybrid class ( both virtual and onsite) if the circumstances will allow this.

This course is ideal for IT leaders and aspiring leaders who want to develop the essential skills required to overcome digital disruption from new technologies. The all-new course structure is taught through interactive case studies and practical hands-on exercises. This ensures participants will learn a structured and flexibleapproach for addressing service management challenges as well as how to get the most value from their digital property.

Further details

The ITIL 4 Leader: Digital & IT Strategy course is one of two modules required to obtain the ITIL 4 Strategic Leader (SL) designation. This course adds a new perspective to the ITIL suite and elevates the discussion around ITIL concepts to a strategic level among business leaders and aspiring leaders. The other two courses needed for the SL designation are the ITIL® 4 Strategist: Direct, Plan & Improve certification course and the ITIL® 4 Foundation certification course (a prerequisite for the SL modules).

The course agenda covers the following ITIL 4 practices to help you understand the major factors that contribute to the successful ITIL 4 Strategic Leader: Digital & IT Strategy:

  • Architecture Management
  • Continual Improvement
  • Knowledge Management
  • Measurement and Reporting Management
  • Organizational Change Management
  • Portfolio Management
  • Project Management
  • Relationship Management
  • Risk Management
  • Service Financial Management
  • Strategy Management
  • Workforce and Talent Management

Digital & IT Strategy datasheet

Target Group

This course is for IT and business directors, heads of departments, aspiring business leaders, and other business professionals across the organization who are looking for guidance that will help them craft a digital vision, shape an IT and business strategy, and drive organizational change.

Certification ITIL® Leader – Digital & IT Strategy

General information

  • ITIL 4 Leader: Digital and IT Strategy includes four case study assignments that are graded in-session and
    a multiple-choice exam taken subsequent to the training course.
  • Candidates must pass all the case study assignments to take the exam. This will be confirmed to
    candidates by the trainers before the end of the training.
  • Candidates who fail to complete the case study assignments in-session may be given an additional
    individual written assignment that is based on the same case study.

Pre-requisites ITIL 4 Foundation


Richard de Boer

Richard de Boer

Richard is Senior Consultant at Pink Elephant. He is responsible for 3 domains in the product portfolio of Pink Elephant Netherlands; IT Service Management, Project Management and Organizational Change.

In his role, Richard has helped several organizations to implement best practices like Agile, Lean and ITSM processes.

Who should attend?

This training is primarily open to GÉANT Project members.

*Fund your learning through GN4.3 

Not a Project participant? Leave your interest and inquiry with

To register click below. Please note that spaces are limited!

Training Dates

Training is rescheduled to Jun/Jul 2022


27-28-29 June 2022 &

06, 07, 08 July 2022

Session Times:

All day