https://learning.geant.org/wp-content/uploads/nick-fewings-ZJAnGFg-rM4-unsplash-e1571860575701.jpg 3648 2432 Nadia Sluer https://learning.geant.org/wp-content/uploads/GLAD_logo1.png Nadia Sluer2019-08-02 14:30:212019-12-10 14:43:26ITIL is evolving from v3 to v4. What does it mean for me?
Have you heard the news? ITIL framework is evolving and a new version, ITIL 4, will be released throughout 2019 and 2020. Here are a few insights about ITIL and some answers about its new version.
ITIL and GÉANT CommunityITIL (Information Technology Infrastructure Library) is a widely accepted and used approach for IT Service management (ITSM). Within the GÉANT community, it has been particularly helpful and instrumental to the development and adoption of common standards and practices of service management and product lifecycle management. As a practice, it is essential for coordinating steps and actions across multiple stakeholders involved in the development, release and support of services and products within our community. GÉANT Community has a long standing history with ITIL. The Learning and Development task of GÉANT project has been running organised courses for over 5 years covering all specializations within the framework, and that is on top of the hap hazard training history during the earlier stages of the project. In 2018 alone, GLAD organised 3 ITIL events that hosted 36 participants leading to their industry qualifications.
What is new in ITIL 4?According to ILEARN, the following features are new in ITIL 4:
- Holistic approach ITIL 4 takes an ‘integrated’ service management approach. It blends ITSM, development, operations, business relationships and governance ensuring that all functions across the organisation are working towards common objectives.
- Service value system ITIL has evolved beyond the delivery of services to providing end-to-end value delivery. The focus is now on the co-creation of value through service relationship, which in the new verson is called a service value system (SVS).
- Service value chain Incorporated within the SVS is the service value chain (SVC). The service value chain is the set of interconnected activities that provides an operating model for the creation, delivery, and continual improvement of services.
- ITIL practices ITIL process will expand their architecture to include other elements such as roles, skills, people and resources. These will be referred to as ITIL practices in ITIL 4.
- Integration with other practices and new ways of working ITIL 4 will reflect on the recent trends and new ways of working such as Agile, DevOps, Lean, IT governance and leadership. It will provide the so much needed flexibility to adopt and adapt.
- Guiding principles The ITIL guiding principles will become the core of ITIL 4 providing guidance to organisations in their work as they adopt a service management approach.
- Four dimensions To reflect its holistic approach, ITIL also defines four dimensions that are collectively critical to the effective and efficient development and release of products and services. The four dimensions represent perspectives which are relevant to the whole service value system.
When will the updates be available?
- ITIL Foundation – available, released in February, 2019
- ITIL Specialist modules – from November 2019
- ITIL Strategist – November 2019
- ITIL Leader – H2 2019
- ITIL Master – details to be released at a later date.