TM Forum Training – Business Process Frameworks

Dates: 4 – 7 December 2018 ( 4 days)
Location: GÉANT offices, Hoekenrode 3, Amsterdam, NL
Learning Provider: TM Forum
Delivery Method: Onsite class

Course Information

The TM Forum Business Process track clusters 3 courses:


  • Delegates follow the full training track (3 courses, 4 days)
  • Each course includes examination to be taken during the training days upon completion of each module.
  • Upon completion of full suite of training and examinations delegates receive a Training Completion Certification

Course preparation

There is no requirement for any pre-course training.
Prior to the start of training you must ensure that you already have or set up your personal account on to be able to access online training and the exam portal.

Exam information

  • The exams are hosted on the same learning platform as the online training.  The learning platform is accessible as long as your network allows access to YouTube, Amazon or other external sites hosted on Amazon’s cloud servers. A technical list of sites to whitelist can be provided on request.
  • Users must already have or set up an account on to access the online training and exam portal.
  • For Foundation-Level exams (related to Overview/Fundamentals courses) the exam can be taken immediately after training  at the end of the training day under TM Forum trainer supervision.
    • Note 1: For a Practitioner-Level exam (after Practitioner training) there is a mandatory minimum wait of 90 days, for the participant to put into practice what they learn in the course and ensure success. The exceptions are DMM and TM Forum Open API Practitioner exams which can be taken directly afterwards.
    • Note 2: Practitioner-Level exams can only be taken if the candidate has the associated Foundation-Level certification and has completed the Practitioner course.
    • DB: The result of the exam is immediately provided to the participant after submission. If successful, participants can download a Knowledge Certification exam certificate.
    • Note 3: If unsuccessful, a candidate may repeat an exam a minimum of 30 days later.
  • Delegates will get a Training completion certification.
  • The TM Forum Certification stamp can only be obtained if your organisation is a TM Forum member

Course fee and payment info

 Course fee: USD 2,200 ( ex VAT)     

  • The course fee covers 3 courses/ 4 days including exams and excluding 0%VAT: Frameworx Overview, eTOM Fundamentals & eTOM Practitioners
  • The course fee is charged by TM Forum directly to your organisation. 
  • The course fee is based on the attendance of minimum 10 delegates. In case of less than 10 delegates, the course fees will be higher. 
  • Course fees and travel can be claimed from Project Training NA1-T6  under the GN4.2 project rules (see also ‘COURSE ATTENDANCE AND PAYMENT APPROVAL’ below)
  • Register your attendance using the EVENTR system and contact TM Forum directly to complete the booking and provide them with purchase order number and invoicing information. The booking cannot be confirmed without invoicing information (see below under REGISTRATION AND BOOKING INFORMATION)


GÉANT Association is arranging this training on behalf of your organisation.

By registering your attendance on the EVENTR system you confirm your acceptance of the TM Forum terms and conditions regarding:

  • Course fees payment terms
  • Course attendance cancellation (non-attendance) terms

Special terms for this training:

TM Forum will issue one invoice per organisation after the training. Invoices must be paid in accordance with TM Forum’s payment terms.

  1. Please click here to see the approval process information.

Notify the Activity Leader and “home” NREN to obtain the authorisation to undertake training and arrange to recover of course fees from NA1T6.

3 Steps to book yourself on the course

1. Obtain approval for the course attendance (from Activity/Task Leaders) and for the course fee payment (by Purchase order number from your home” NREN) and proceed to registration.

2. Contact TM Forum with your purchase order number and your invoice details to book your place on the training.  Use code name:  TM Forum – GEANT in your correspondance. Contact person: Mr. Hassan Abedi <>

3. TM Forum will follow up with you to complete your booking and arrange invoicing.

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GÉANT Learning and Development (GLAD) in collaboration with GN4.2/SA and JRA activities.
Contact if you have any questions regarding the organisation of this event.

Register for course

If you are a member of the GÉANT community, register here